Service with passion

IT & controls are an essential part of your baggage handling system or material handling system. Our professional, skilled service team supports your system using state-of-the-art technology and tools. Standards like ITIL based call tracking, customer web portal access and remote support and access are just some examples that we do service with passion. Should you have questions or problems with your system you can contact our 24/7 customer services team for advice or help. Additional IT & Controls services are available to tailor the service to your personal needs.

We offer the following dedicated IT & Controls services:

• Remote or on-site preventive maintenance
• Automated remote monitoring service
• Hotline & helpdesk support
• Additional IT & Controls services

All Vanderlande customer services are designed to maximise your performance, achieve transparency of your Total Cost of Ownership (TCO) and to ensure maximised availability of your material handling system.

Preventive maintenance for IT & Controls pays off

Continuous maintenance of crucial parts and components already at a stage well before problems can lead to production outage.

Automated remote monitoring of IT hardware, software and databases

Remote monitoring services from Vanderlande Industries provide proactive, fully automated real-time hardware and database monitoring.

Hotline and helpdesk: fast, reliable, professional and personal

Maximised availability and uptime of your baggage handling or automated material handling system requires hotline and helpdesk availabilty around the clock.

Effective IT support tailored to your needs

A wide range of IT & Controls related services to cover the life cycle of these components, as well as IT-based help and training for your organisation.

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